As New Yorkers well know Duane Reade has been around since 1960. And you’ve told us some of our stores look like it! So we’re making some changes that will make it easier and more enjoyable for you to shop with us. These changes include simpler store layouts, wider aisles, improved lighting, and better customer service. All of these changes come with a new look (at 49 years old we’re feeling it’s time for a make over).

If you’ve visited some of the recently remodeled stores – as an example 34th and 8th Ave – you know about the improvements firsthand. Your reaction has been overwhelmingly positive.

If we have yet to improve your Duane Reade, we want you to know that positive change is on its way. What you’ll see in the meantime is the new look beginning to appear on things like our weekly circular. Now you may be thinking “big deal, they’ve got a new logo”. We get it. It’s not important unless it comes with real improvements. Just consider it a sign, as we do, that Duane Reade is listening and working hard to make the kind of improvements that will mean something to New Yorkers (after all, we’re New Yorkers too).

More than 50,000 Duane Reade customers have shared their thoughts and feelings about what they love about Duane Reade and what they want improved. We're working on it. Everyday.

Please make it easier for me to speak with a Duane Reade pharmacist.

Our pharmacists are here to serve you. They will always make themselves available to you to answer any questions you have. Come see us or give us a call.

We have also added more weekend and holiday hours to serve you. Check out our store locator to see the changes at your Duane Reade.

Sometimes you have a question after you have already left the pharmacy. You can always call our 24h Ask A Pharmacist help line at 1-888-372-4772.

Please make the labels on your medications clearer, easier to read.

We heard you. Today you will see new, clearer labels on all of our prescription bottles. Let us know if you notice the improvements.

Can you make it easier for me to refill my prescriptions?

Absolutely. We have introduced our AutoFill program. Sign up today and we will automatically refill your prescription when it is due and call you when it is ready. Of course, you can always call-in your refill or go online to our website. To sign up, visit our Pharmacy section.

English is not my first language. Could you please provide pharmacist advice in Spanish?

Yes. While many of our pharmacists speak another language, they may not always speak yours. So, free of charge, you and your pharmacist can call our pharmacy translation services from any of our Duane Reade pharmacy locations in New York.

It's expensive living in NYC - can you lower the prices at Duane Reade?

Yes! We have lowered prices throughout the store. We've also taken a sharper pencil to our weekly sale items. Today you will find many more savings on a wider selection of products.

We introduced WOW pricing - you'll find these exceptionally priced items every week in store. Even if you don't look through the flyer, you'll find these exceptional savings by the yellow signs on our shelves.

Also, you can save more with our own exclusive brands such as Delish, Apt. 5 and DR personals.

Let us know how we're doing!

Does Duane Reade have any Duane Reade store products?

Yes - we carry more than 500 Duane Reade brand products - which offer great quality at prices below the leading brands.

All our private label products are 100% Guaranteed.

Check out all of our new products at your closest Duane Reade store.

Sometimes the line-ups are too long at Duane Reade - can you do something about this?

We're trying. We're re-iterating our "Three In Line" rule - which means if there are three customers in line, we need to open another register.

We've started changing our queuing system so that in many of our stores there is ONE line instead of many lines - customers told us this was a faster and fairer way of lining up.

We've also begun installing new cash registers and phone systems making the scanning of products more accurate and making it easier to call "Cashier to Front".

Wider aisles?

We're working on this. All of our new stores and renovations provide an up-to-date, more comfortable shopping experience. Do you work or live near any of our newer stores? Here's a list.

Other Changes?

We're making many more changes to serve you better. We'll update this list next month. Please check back with us in December.

More feedback?

Please visit your Duane Reade and check your receipt for password to sign-on to the new feedback survey and let us know how we're doing - or if you've received an email with a link to the survey use this. In January, we'll be adding more ways for you to provide your feedback whenever is most convenient for you.

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